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How To Write Apology Letter For Delivery Delay

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    Looking for sample apology letter for delivery delay? This article covers part of the basic letter writing by providing example and tips.

    Writing this apology letter is a less-pleasant experience as you going to notify customer delay on their order delivery.

    Be sincere and don’t place blame on someone else shoulder.

    Specify which orders are going to be late and state the reason for the delivery delay.

    Always give the customer option of waiting for the order or canceling the order and getting a refund.

    Remember to proofread and eliminate grammar and spelling errors in the end of letter writing.

    Example of Order Delay Letter

    (Print Order Delay Letter on Corporate Letterhead)


    (Customer Name)
    (Customer Street Address)
    (Customer City, State, Zip Code)

    Dear (Customer),

    Thank you for placing your order (number) with us. At this time we cannot fulfill your order due to unexpected shipment delay of raw material.

    We should have your order ready to ship within (number) days of the original delivery date.

    If you decide not to wait, just mail back the enclosed card or call our customer service toll-free number at 012-3456789. We will cancel your order immediately and refund your money.

    Please accept our apology for the delay and thank you for your patience in this matter.

    Yours sincerely,

    (Position Title)

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