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Explain in the apology letter to hotel guest on what it is that caused the situation for which you are apologizing and how it is being fixed.
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Sample Apology Letter To Hotel Guest
(Print Apology Letter In Corporate Letterhead)
We would like to inform you that we are in the process of upgrading the lobby bar.
During this time, kindly be informed that the bar will be temporarily relocated to (restaurant name) on the 2nd floor and will be open from 07:00 am to 12:00 pm.
Additionally, a service of coffee, tea, and soft drinks will also be available in the lobby area from 07:00 am to 09:00 pm.
Please accept our most sincere apologies for the inconvenience and do not hesitate to contact our Guest Relation officer should you require any further information.
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