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Sample Business Apology Letter

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    Read this sample business apology letter and learn how to effectively write an apology letter for your business to win back the customer support.

    Your company has made a costly business mistake? Set things right with writing a business apology letter to customer.

    Acting quickly in writing business apology letter can make the difference between saving or ending a business relationship.

    Explain in the business apology letter on what it is that caused the situation for which you are apologizing, how it is being fixed and how it will be avoided in the future.

    Proofread your business apology letter before sending out via mail. Take the time to edit out typos to make your letter of apology reflect your professionalism.

    Business Apology Letter

    (Print Business Apology Letter On Corporate Letterhead)


    (Customer Name)
    (Customer Title/Position)
    (Customer Organization Name)
    (Customer Street Address)
    (City, State, Zip Code)

    Dear Valued Customer,

    We address this letter to deeply apologize for the difficulty you have faced in terms of the shipment of the goods. The goods under the order (number) that reached your door step on the (date) turned out to be defective.

    We have already dispatched a new product to you from our end after scanned the product’s condition using the latest technology.

    As one of our valued customers, your satisfaction is one of our primary concerns. Please accept our sincere apology.

    We reassure you that such mistakes won’t be repeated in future and look forward to a more positive association with you.

    We would like to thank you for helping us to improve our operation and services and very much hope that you will remain a valued customer.



    Click here if you are looking for how to write apology letter for delivery delay.

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