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Sample Complaint Letter For Bad Service

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    Looking for sample complaint letter? When a company has repeatedly given you bad service or experience then it is time to pen down a letter to correct the situation.

    Complaint letter can be a very effective way of making your voice heard. Resolve your concern or issue by putting your complaint in formal complaint letter writing.

    Keep your complaint letter concise and professional by maintaining a firm but respectful tone and avoid any aggressive or accusing language.

    The formal complaint letter should be addressed to the customer service/consumer affairs department or the head office if there is no customer service department.

    When drafting a complaint letter there can be a tendency to go on and on just to make sure the recipient gets the point. Keep it as short as possible but without diluting the facts of your message too much.

    Formal Complaint Letter Example

    (Sender Name)
    (Sender Title/Position)
    (Sender Organization Name)
    (Sender Street Address)
    (City, State, Zip Code)

    (Date)

    (Recipient Name)
    (Recipient Title/Position)
    (Recipient Organization Name)
    (Recipient Street Address)
    (City, State, Zip Code)

    Sub: Formal Complaint About Poor Customer Services

    Dear (Name),

    Kindly treat this as a formal complaint about the poor customer services rendered by your company on various occasions in the past. The most recent service which has not met with our expectations was on (date).

    I have never had the occasion to complain about your services in the past and in view of such a good track record, this month’s service has been a big letdown.

    To resolve the problem, I would appreciate it if you could (state the specific action you want—money back, charge card credit, repair, exchange, etc.). Enclosed are copies of my records (include copies of receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, and any other documents).

    We look forward to receive an explanation by phone from you on the day you receive this letter and our contact number is 012-3456789.

    Sincerely,

    _______________
    (Name)

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